What if there’s no snow when we arrive?

https://worldstrides.com.au/resources/question/what-if-theres-no-snow-when-we-arrive
What if there’s no snow when we arrive?
If there is insufficient snow at your chosen resort to open any runs, you will be contacted prior to your arrival date to discuss options. In Victoria, each resort has a snow guarantee in place, which means that if a certain number of lifts are not operating a certain number of days before your stay, you are entitled to a refund or credit. Terms and conditions apply.
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We can be reached via telephone at our toll-free number: 1800 331 050. For your local office, please visit the Contact Us page.
We’re available via email at info@worldstrides.com.au